Shelby Township Clerk Increases Passport Processing by 400 Percent

Source: Shelby Township

The Shelby Township Clerk’s Office serves as a Passport Acceptance Facility providing great services to the citizens of Shelby Township and surrounding communities. Because of convenient and friendly service, the Clerk’s Office saw a significant increase in the volume of applications.

“Our job at the Clerk’s Office is to serve in a courteous and efficient way when residents come in contact with my office,” said Clerk Stanley Grot. “A perfect example is the processing of Passport Books and Cards. There is always a friendly member of my staff at the window welcoming and available to serve. No appointment is needed.”

Because of Grot’s relentless promotion of the Clerk’s Office’s services and its friendly and courteous staff, and word of mouth advertising it became evident how easy and convenient it is to conduct business with the Clerk’s Office. The volume of passport processing has increased by over 400 percent in a 12-month period. The benefit for the Township is additional revenue generated to the general fund.

Increased passport processing was accomplished without any additional staff, overtime or additional resources or costs to the Clerk’s Office. Average applications take 20 minutes to be processed. All members of the Clerk’s Office are certified as Passport Acceptance Agents. “We are working as a team with one goal in mind—providing the best service at the least possible cost to the taxpayers,” said Grot who became Township Clerk in February of 2012.

Typical applicants need an original birth certificate or certificate of naturalization, a driver’s license or student ID, and cash or check. Passports for minor’s 15-years-old and under are valid for 5 years while passports for adults are valid for 10 years. Passports are processed during convenient hours from 8:30am to 3:30pm Monday through Friday. No appointment is necessary. For additional information, please visit travel.state.gov, shelbytwp.org or call the Clerk’s Office at 586.731.5102.

Clerk Grot plans to make a detailed presentation on passport processing on Tuesday, December 3 at the regular meeting of the Board of Trustees.